Agents & instructions
Define the role, language, tone and boundaries of each agent.
From a first hello to a useful answer.
Give your agent knowledge, a voice and a clear path through the conversation. Then listen, learn and improve.
01 / YOUR WORKFLOW
Your knowledge. Your conversation.
Give your agent a purpose, connect your knowledge base and shape the steps it should follow.
Explore LongalongaProduct illustration
Conversation flow
Customer service agent
01Welcome the caller
02Understand the request
03Find the right information
Confirm the next step
THE TOOLS BEHIND THE CONVERSATIONBuild with purpose.
Build with purpose.
Operate with context.
Knowledge bases
Bring approved business information into your agent’s answers.
Skills & flows
Shape repeatable conversations and configure the steps your use case needs.
Voices & languages
Evaluate available provider voices for your audience, pronunciation and pace.
Preview & testing
Try representative questions before connecting a live phone channel.
Campaigns
Organize contact lists and outbound calling work from your workspace.
Call review
Use available transcripts, recordings and call records to investigate outcomes.
Team access
Manage who can view and operate your workspace with roles and permissions.
Billing & numbers
Manage client packages, invoices and number assignments through administration.
A HUMAN PATH, TOO
Great automation knows its boundaries.
Define what the agent can answer, what requires verification and when a person should take over. Configure escalation around your actual team and carrier setup.
Read the first-agent guide ↗Let’s build your hello.
Start with one useful conversation. Make it your own.